What is SimplySurfers?

SimplySurfers is an online platform that connects surfers with one another for offering and booking surf related services such as: lessons, guided tours and board rentals. 

Qualified professionals of surfing can offer lessons and guided tours. Any surfers can offer board rentals.

Since when SimplySurfers exist?
This version of SimplySurfers is the very first one. We have launched in Q4 2018. We have been working very hard to offer you the platform and we are working even harder on making it better with additional functionalities to make your experience better.
We will release updates of our platform on a regular basis, so stay tuned!
Is there a SimplySurfers mobile app that I can download on my phone?
Not yet. But we are working on it.
However, we've built the SimplySurfers platform so that it is totally mobile devices friendly. You can already use all important functionalities on your smartphone.
How do I sign up?

You can create your SimplySurfers account using Facebook, Google+ or your email. 

I forgot my password. How do I reset it?
You can reset your password through either your Google or Facebook account.
Do you allow guest checkout?
Yes. You can choose not to create an account on SimplySurfers when making a purchase. However, you are highly recommended to create an account beforehand as all your reservation details and history will be saved in your account. Any future reservations that you make will become much faster and simpler.
What is an invoice ID?
An invoice ID is a number generated for your reference after every successful reservation. A particular invoice ID may include multiple services that you have bought from multiple sellers in a single reservation checkout.
What is a reservation ID?
For every successful checkout with an invoice ID, all the services that relate to a particular seller will be consolidated to a single reservation ID. Therefore, if you bought multiple services from a few sellers in a single checkout, you should receive a few order IDs.
What are Delivery options?
Delivery options only relate to products that are delivered to the buyer. Thus, it does not apply to services such as surf lessons, guided tours or packages surf & stay. It may apply in some cases to board rentals (when the board is delivered from its owner to the renter). Delivery options are a list of seller defined delivery methods. Some of the delivery options may have additional cost.
What are Pick-up options?
Pick-up options is a list of seller defined locations that you can pick-up your item from. These options may not have added cost.
What are the different order statuses and what do they mean?
There are different order statuses for different delivery types.

For pick up items , the order statuses are:
1. Paid – after you have successfully made a payment, SimplySurfers will automatically create an invoice ID and order ID and tag each purchased order status as paid.
2. Ready for pick-up – after the seller has picked and packed, he can change the item’s order status to “Ready for pick-up”. SimplySurfers will automatically send an email to inform you to pick-up his item at his selected pick-up location.
3. Completed – once you have picked-up his item, the seller will set the item’s order status to “Completed”.
4. Refunded – seller will set the item’s order status to “Refunded” when he has made a refund to you.

For delivered items, the order statuses are:
1. Paid – after you have successfully make a payment, SimplySurfers will automatically create an invoice ID and order ID and tag each purchased order status as paid.
2. Delivered – after the seller has shipped/couriered/delivered the item, he will set the item’s order status to “Delivered”. The marketplace will automatically send an email to inform you that your item is on its way.
3. Refunded– seller will set the item’s order status to “Refunded” when he has made a refund to the buyer.
There are different order statuses for different delivery types.For pick up, the order statuses are:
1. Paid – after you have successfully made a payment, SimplySurfers will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Ready for pick-up – after the seller has picked and packed, he can change the item’s order status to “Ready for pick-up”. SimplySurfers will automatically send an email to inform you to pick-up his item at his selected pick-up location.
3. Completed – once you have picked-up his item, seller will set the item’s order status to “Completed”.
4. Refunded – seller will set the item’s order status to “Refunded” when he has made a refund to you.

For services, the order statuses are:
1. Paid – after you have successfully make a payment, SimplySurfers will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Delivered – after the seller has provided/delivered the service, he will set the reservation’s order status to “Delivered”. SimplySurfers will automatically send an email to inform you that your service is being/has been delivered.
3. Refunded– seller will set the item’s order status to “Refunded” when he has made a refund to the buyer.
Will I be charged any fees for making a reservation?
Prices indicated in the listings are already net of any fees. This means that the prices you see are the prices you pay. No surprises! Fees are composed of: the PayPal/Stripe fees and the platform admin fee. The PayPal, Stripe and platform admin fees are deducted from the total gross price before the total net amount is paid to the seller. Both SimplySurfers and the seller are deducted a fee from PayPal and Stripe, whereas the buyer is not charged any extra fee from PayPal or Stripe.
How do I check my order statuses?
Simply hover the cursor of your mouse over your profile to activate the drop down bar and click on “My reservations”. This opens up your Reservation History page where you can access details of reservations that you have placed, including invoice ID, timestamp, service and order status.
How do I pay for a reservation?
After selecting the service that you want to book, fill in your personal details, which include your name,  email, contact number and billing address. If you are using your SimplySurfers account, these details should already be pre-populated for you. Click "Next", review the order details once last time before clicking “Proceed to payment”. Check the payment details and click “Pay now”. A pop up box will appear so that you can fill in your credit card details. Once the payment is done, you will be redirected back to SimplySurfers’s website.
Are the credit/debit card payments safe?
Yes. SimplySurfers does not store nor handle any credit card details on our site. Our PCI level 1 compliant partners - PayPal and Stripe - hold all your financial data securely; no one can access it, not even us!
How do I know that my online payment is secure?
SimplySurfers uses Secure Socket Layer (SSL) technology which ensures that all connections on SimplySurfers’s server remain encrypted. This explains why the website address begins with “https” instead of “http”. Our website and app is secured using a RapidSSL Wildcard Certificate. This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate. SimplySurfers also does not store any credit card details and payments are processed through PayPal or Stripe. Both of them are PCI level 1 compliant and they hold all your financial data totally securely; no one can access it, not even us!
Can I cancel my reservation and get a refund?
Sellers on SimplySurfers precise in their listings their own terms and modification/cancelation policy. So, it is up to the seller’s discretion whether he/she will allow a modification/cancellation and provide a full or partial refund (excluding any transaction fees that have already been incurred). In addition, do note that the admin fee collected by SimplySurfers is a fixed commission for facilitating the sale and thus may not be refunded at all times. In some cases SimplySurfers may refund the commission amount to the buyer, depending on some conditions (please refer to our dispute policy below). 
In any case, any refunds are the responsibility of the sellers and it is not the responsibility of SimplySurfers, as according to our Terms of service. We ask each members to pay close attention to the modification/cancelation terms that are defined by the sellers in their listings before finalizing any reservations. The sellers are responsible for honoring their terms. In the contrary situation, SimplySurfers can take measures to immediately ban unreliable sellers from the marketplace.
The service I booked was not provided to me, what am I supposed to do?
SimplySurfers has put in place a very thorough process to vet sellers to list their services on the platform, so that only reliable vetted sellers are selected to be part of our community. However, it can happen, in rare cases, that a seller is not able to provide the service he/she sold, at the date he committed to provide it. In this case, we strongly advise you to report such incident (i) directly to the seller by contacting him/her directly and (ii) to us by email at: contact@simplysurfers.com. The seller should address your concern and provide updates on either a refund to you or the reschedule of the service at another date that will work for both of you. If you find that the seller’s response is unsatisfactory, SimplySurfers will step in to mediate. You should always communicate through the in-site chat system so that you will be protected by our Terms of service. If it comes to a situation where the seller is not honoring its own terms, then SimplySurfers may ban the seller from the community and either PayPal / Stripe may open a dispute file against the seller. In this extreme case, SimplySurfers will work with its payment partners - PayPal and Stripe - to take measures against the seller.
What can I do if the service provided was significantly different from what was described in the listing?
If there are any significant discrepancies, you should (i) contact the seller directly and (ii) immediately report this to us by email at contact@simplysurfers.com. The seller may address your concern and offer a solution, such as a partial/total refund and or a discount on a future reservation.  If you are unsatisfied with the resolution provided by the seller, you may request SimplySurfers to mediate for you.
As part of the mediation process, the admin will review the chat history, the service description, photos you and the seller may provide (if any), and any other information about the item that you and the seller have provided. You should always communicate through the in-site messaging system so that you will be protected by our Terms of service.
Can I add a several delivery/billing addresses, delivery options and pick-up locations?
Yes, you can definitely do so. If you add more than one delivery/billing address, you have the choice of selecting your preferred address during the checkout process when you purchase a service from SimplySurfers as a buyer.
If you add more than one delivery options and/or your pick-up locations, your customer will have the choice of selecting their preferred option when booking a service from you. You can always add more delivery options or pick-up locations by first navigating to your user settings through you profile’s drop down bar before clicking on the “Delivery methods” tab. Alternatively, you can add new options whenever you are uploading listings onto SimplySurfers.
SELLERS: How do I become a Seller on SimplySurfers?
Simply follow these steps:
1. If you don't already have one, create an account on SimplySurfers by using either your Facebook or Google+ account or your email.
2. Apply to be vetted as a Seller on SimplySurfers here.
3. Once vetted, link your PayPal account to your SimplySurfers account (this is the account that you will receive your payments with). You may also link your Stripe account if desired. 
4. List your first offer and add as many more as you want!
SELLERS: How do I sell my services on SimplySurfers?
Once vetted as a Seller on SimplySurfers, go to the Seller Access menu and simply click on “Offer a service”, and follow the instructions from there! Once you have filled in all the mandatory fields, you will be able to start listing your service immediately!
1. Upload the listing that you want to offer. Set your price, category (and choose the delivery methods/pick-up locations for this service if applicable);
2. Be informed immediately when someone has purchased your item;
3. Payment made by the buyer, and will be transferred to you immediately minus the admin fee;
4. Fulfill your order and update your buyers on the latest status using our order management system;
5. Get useful business insights such as your sales history, best-selling item and other analytics to optimize your business.
Note that any listing published by non-vetted sellers will be automatically removed from the platform without notice. This is to ensure that only vetted sellers are able to offer their services to the SimplySurfers community.
SELLERS: I have just been vetted as a Seller: How do I create a listing?
Once vetted as a Seller on SimplySurfers, go to the Seller Access menu and simply click on “Offer a service”, and follow the instructions from there! Once you have filled in all the mandatory fields, you will be able to start listing your service immediately!
Note that any listing published by non-vetted sellers will be automatically removed from the platform without notice. This is to ensure that only vetted sellers are able to offer their services to the SimplySurfers community.
SELLERS: Can I set my prices in another currency than euros (EUR)?
No, not yet. The current default currency on SimplySurfers is EUR (euros), and we do not accept any other currencies at this point. 
However, this does not mean that you cannot use SimplySurfers if you are located in a country that has a different currency than EUR. As a matter-of-fact, you can be located in the USA and have your bank account denominated in USD. You can list your offers on SimplySurfers with a price denominated in EUR and still get paid in USD. The currency conversion will simply and automatically be processed by our partner payment processors PayPal and/or Stripe. Note that PayPal and Stripe may charge additional costs for currency conversion, and we recommend you to check first with them on how to setup your account.
Note that we are working on a feature that will allow you to soon list your offers in currencies other than euro. We do not have an ETA yet, so please list your offers in EUR for now.
SELLERS: Where can I offer my services?
You can offer your services anywhere you are: specify the location of your service in your listing, you can edit it and change it or create new listings anytime you are traveling.
Give surf lessons in Europe during the summer and be a Surf Guide in Central America during winter! Live the Endless Summer.
SELLERS: Do I need to be vetted to offer services on SimplySurfers?
Yes. Listings published by non vetted sellers are removed.
SELLERS: Why do I need to be vetted to offer services on SimplySurfers?
The vetting process is:
  1. To make sure that the services listed on SimplySurfers comply with the regulation of Surfing; and
  2. A way to ensure high quality standards regarding the services that are offered on the platform.
SELLERS: How-long takes the vetting process?
Due to the high volume of applications SimplySurfers receives, we make our best efforts so that you will hear back from us within two weeks after submitting the Seller Application. Note that SimplySurfers does not send rejection letter.
SELLERS: Do I need experience to be vetted as a Seller?
A) Surf lessons, coaching, guiding and packages:
You need to be qualified as a surf instructor, which means that you need to have an accredited surf certification. The criteria to be vetted is your level of qualification; experience is a good plus to have.

B) Board rental:
No experience required. A good quality board and a good mindset will do.
SELLERS: Do I need a certification to give surf lessons or surf guiding tours?
Yes: any sorts of formal surfing qualification: diploma, professional title, accredited certification.
This is to ensure safety and high quality of services for everyone.
SELLERS: Can I both give surf lessons and be a surf guide?
Yes, absolutely. You have total flexibility on how to organise your listings based on your schedule. For exemple, you can dedicate Mondays through Wednesdays for surfing lessons and the rest of the week to be a surf guide.
SELLERS: Why can’t I log in to my seller dashboard?
If you can’t log in to your seller dashboard, it might be because you have been banned by SimplySurfers. You can raise a case by contacting SimplySurfers directly.
SELLERS: How do I edit my listing information?
1. On your Seller Access menu, click on the “Your services” tab to access all your listings.
2. Choose the listing you want to edit, and click on the pencil icon.
3. You will be redirected to your specific listing’s details page.
4. From there, you may edit any details you would like.
5. Once you are happy with the new details, click on “Save”.
SELLERS: What is the purchasable button for?
Sellers have the ability to publish or un-publish their listings from the marketplace at anytime, by just one click on the "Puchasable" button. You can temporarily remove a listing from the marketplace using the purchasable function. Once you switched the purchasable button to “NO”, your listing will no longer be visible and searchable on SimplySurfers. In addition, buyers will not be able to check out the non-purchasable item.
SELLERS: Who sets my rates?
Sellers set their own rates individually. Rates can be indicated on a hourly/ daily/ weekly/ monthly basis at your choice.
SELLERS: How do I get clients?
SimplySurfers aims at becoming the largest online authentic surfers community on the Internet. We’ve built our platform to give you exposure to this community and immediately match you up with new clients.
SELLERS: How do I communicate with my clients?
All communication with clients is done through SimplySurfers’ secured in-built chat messaging system. You will be notified by email every time a client contacts you.
SELLERS: How-much can I expect to earn from surf lessons and surf guiding?
Earnings are a function of your rates, availability, and the quality of your listings pages. Successful surf instructors/guides may be able to provide their services full-time on SimplySurfers.
SELLERS: Do clients write reviews and give ratings about sellers on SimplySurfers?
Yes, reviews and ratings help create a sense of community for all and build a marketplace based on safety and trust.
SELLERS: How do I keep track of my sales?
Click the “Sales” tab on the Seller Access menu to access your sales page. Here, you are able to view statistics about your revenues earned for each listing that you have sold.
SELLERS: How-many services can I list on SimplySurfers?
You can list as many offers as you want, based on your availability.
SELLERS: Can I apply to offer services that are not currently listed on SimplySurfers?​
At the moment, SimplySurfers allow you to offer surf lessons, coaching, guiding, packages (surf & accommodation) and board rentals. We will introduce new services on a regular basis. Contact us and let us know if you wish to offer other categories of services..
SELLERS: Why can’t I find the right category for my item?
You are only able to add a listing that corresponds to an existing category and sub-category. If you can’t find the right category for the service you want to offer, don’t worry! Simply contact us and request that we add that category for you. We will review your request and we may add that category in the future.
SELLERS: How can I keep track of orders that I receive?
On the Seller Access menu, click the “Reservations” tab to access your orders page. You are able to view the relevant details for each reservation that you receive, including the Order ID, Invoice ID, Timestamp, Item... Click on any payment ID to dive into greater details.
Anytime you have completed a certain action to fulfill the order, you can change the order status by clicking on the drop down bar. In the event that you are fulfilling multiple orders at the same time, you can also mass update the order statuses. Simply check the boxes of the relevant orders and click on the “Change Status” button.
SELLERS: What do the different order statuses mean?
For pick up, the order statuses are:
1. Paid – after the buyer has successfully made a payment, an invoice ID and order ID would automatically be created and each item order status would be tagged as paid.
2. Ready for pick-up – after you have picked and packed, you can change the item’s order status to “Ready for pick-up”. The buyer will receive an email notification to remind him to pick-up his item at his selected pick-up location.
3. Completed – once the buyer has picked-up his item, you can set the item’s order status to “Completed”.
4. Refunded – you can set the item’s order status to “Refunded” when you have made a refund to the buyer.

For delivery, the order statuses are:
1. Paid – after the buyer has successfully make a payment, an invoice ID and order ID would be automatically created, and each item order status would be tagged as paid.
2. Delivered – after you have shipped/couriered/delivered the item, you can set the item’s order status to “Delivered”. The buyer will then receive an email notification that his item is on its way.
3. Refunded– you can set the item order status to “Refunded” when you have made a refund to the buyer.
SELLERS: Are there any subscription fees or listing fees on SimplySurfers?
No, there are no listing fees or subscription fees on SimplySurfers, so you can list as many item as your like. 
Note that, the prices that you will indicate in your listings will correspond to the prices that the buyers will pay. Thus, these will include the SimplySurfers admin fee of 15.25% and the PayPal / Stripe (smaller) payment processing fee. PayPal and Stripe fee amount breakdowns are available directly on their websites.
SELLERS: How-much does it cost me to sell services on SimplySurfers?
SimplySurfers is free to use.
An admin fee is paid by the clients at the moment they make a reservation. Sellers must take into account this fee amount, of 15.25%, when setting their listings rates on SimplySurfers: the prices that you will indicate in your listings will correspond to the prices that the buyers will pay. Thus, these will include the SimplySurfers admin fee.

SELLERS: How do I receive my payments?
PayPal or Stripe will automatically credit any payments directly to your PayPal / Stripe account after every successful transaction. PayPal and/or Stripe will transfer funds to your bank account based on the schedule listed in your dashboard. For example, “Daily — 7 day rolling basis” would mean that charges processed on 1st March would be grouped together and deposited in your account on 8th March, and “Weekly (Monday) — 2 business day rolling basis” would mean that charges processed before a given Thursday will be grouped together and deposited in your account on the following Monday. Your transfer schedule can be configured to simplify your accounting. We currently offer the option for funds to be transferred daily, weekly (on a custom day of the week), or monthly (on a custom day of the month). You can see all attempted transfers made by PayPal / Stripe to your bank account on your PayPal / Stripe dashboard.
SELLERS: how do I cash out payments?
You can cash out your earnings using PayPal and/or Stripe.
SELLERS: I have not received the money in my bank account yet. What is going on?
PayPal and Stripe submit transfers every day, but most banks will only process the transfer on business days. This means that if PayPal or Stripe sent you money on a holiday or a weekend, you will probably only receive the money in your bank account on the next day that your bank is open. For transfers sent on business days, you should receive the money by the next day. If the transfer was submitted on a business day and you don’t receive the money in your bank account within a couple of days, this probably means that the transfer has failed. Banks take 3-5 business days to inform PayPal or Stripe about transfers that failed to go through, at which time PayPal / Stripe may e-mail you about the issue and how to fix it.
SELLERS: Why is my listing deleted/banned?
If any listing does not adhere to the product policies in our Terms of service, SimplySurfers reserves the right to delete/ban it to maintain a comfortable environment for all users. Same applies to any listings that would be offered by non-vetted Sellers.
What services are prohibited on SimplySurfers?
This policy is part of our Terms of service. By selling on SimplySurfers, you are agreeing to our Terms of service.
SimplySurfers requires all sellers and members to abide by the laws of the jurisdictions in which you are operating and selling. 
Therefore, even if a service is illegal in one country but legal in another, it would still be strictly prohibited on SimplySurfers. SimplySurfers does not allow any listing that through images or descriptions facilitate or promote illegal acts when applied under a specific context.
SimplySurfers expects all users to only list services and items that are legal. All services and items must not present legal risks to our community, be inconsistent with SimplySurfers values or harmful to our members.